What Is ledger.com/start?
The ledger.com/start guide is the official entry point for new and returning users of Ledger hardware wallets. It is designed to ensure that every step in the setup process is done securely and correctly. Whether you are unboxing a new device or restoring an existing wallet, the start flow provides the instructions needed for safe initialization to protect your assets.
Core topics covered include downloading the companion application (Ledger Live), initializing the hardware device (choosing a PIN or restoring a recovery phrase), recording and confirming the recovery phrase, installing firmware updates, and adding cryptocurrency accounts.
Why Using the Official Flow Matters
Following the official flow reduces exposure to common risks such as using malicious software, falling for phishing attempts, or losing your recovery phrase. The guide emphasizes verifying device authenticity, using trusted software, and performing critical operations like firmware updates only through Ledger Live. Skipping or improvising parts of the setup increases vulnerability to security failures.
Step-by-Step Setup Instructions
- Review your package: Ensure the hardware wallet packaging is intact and genuine before opening.
- Install the companion app (Ledger Live): Download the app for your operating system or mobile platform.
- Connect and power up your device: Use the USB cable or Bluetooth where supported.
- Initialize or restore: For a new wallet, choose to initialize as a new device. For restoring, enter your recovery phrase exactly as issued.
- Set a secure PIN: Pick a PIN that is easy for you to remember but hard for others to guess.
- Write down recovery phrase: A sequence of words (commonly 24) will be shown; record them carefully and verify via confirmation prompts.
- Install firmware and apps: Confirm and install any available firmware updates. Then install support for cryptocurrency apps you want to use and add corresponding accounts in the companion app.
Security Best Practices
- Only use the official ledger.com/start resource for setup instructions and downloads.
- Avoid used, pre-initialized, or tampered devices; always start from factory default if unsure.
- Never share your recovery phrase or PIN with anyone and never enter it into your computer or mobile device unless specifically restoring via the hardware device.
- Store your recovery phrase in a secure offline medium—paper, metal, or similarly durable backups.
- Confirm transaction details on the device screen before approving; the hardware display is your strongest point of verification.
- Keep both Ledger Live app and device firmware up to date to benefit from security patches and compatibility improvements.
What to Expect After Setup
Once setup is complete, you will have a device ready to receive, hold, and send cryptocurrency securely. You will be able to add multiple asset accounts, view balances, monitor transaction history, and manage security settings. Any transaction initiated through the companion app must still be confirmed on the hardware device itself.
Before moving large amounts, consider sending a small test transaction to verify everything is working end to end—from address generation to funds receipt.
Troubleshooting Common Issues
- Device not recognized: Try alternate USB port or cable, ensure the device is powered on.
- PIN forgotten: Device will need to be reset and recovered via recovery phrase.
- Recovery phrase mistakes: Double check each word and order; use the confirmation step carefully.
- Firmware update failures: Restart the app and device and ensure a stable connection before retrying.
Quick Start Checklist
- Have your hardware wallet in hand and packaging verified.
- Install the companion application appropriate for your platform.
- Initialize your device, set PIN, record recovery phrase offline.
- Add cryptocurrency accounts and install any needed blockchain apps.
- Test send/receive with small amounts before larger transfers.